Terms & Conditions — neo108

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "You") and neo108 ("Company", "Platform", "We", "Us", "Our") governing your access to and use of the neo108 online gambling and sports betting platform accessible at https://neo108.click and all associated subdomains, mobile-optimised versions, and related services (collectively, the "Platform").

By registering an account, making a deposit, or using any service offered through the neo108 Platform, you acknowledge that you have read, understood, and unconditionally agreed to be bound by these Terms, our Privacy Policy, and our Responsible Gambling Policy, each of which is incorporated by reference into this Agreement.

If you do not agree with any part of these Terms, you must immediately cease all use of the Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

For the purposes of these Terms, the following definitions apply:

To register an account on the neo108 Platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

• Age Requirement: You must be at least 21 years of age. neo108 operates a strict 21+ policy in accordance with international online gaming licensing standards. Documentary proof of age will be required during the KYC process.
• Legal Capacity: You must be legally capable of entering into a binding contract under the laws of your jurisdiction.
• Residency: You must not be a resident of any Prohibited Territory as defined by neo108's compliance framework.
• Single Account: Each individual may hold only one (1) registered Account. Opening multiple accounts, whether in your own name or using other identities, is strictly prohibited and constitutes a material breach of these Terms.
• Own Funds: You must use only personal funds legitimately belonging to you. Use of fraudulently obtained funds, stolen payment credentials, or proceeds of crime is prohibited and will be reported to relevant authorities.
• Accurate Information: All registration information provided must be accurate, complete, and current. You are obligated to update your Account details if any information changes.
• Not Self-Excluded: You must not have voluntarily self-excluded from neo108 or any affiliated platform. Attempting to register whilst under a self-exclusion order is a breach of these Terms.

neo108 is required by its international gaming licence obligations to conduct identity and age verification on all registered accounts. The KYC process is designed to prevent underage gambling, financial fraud, money laundering, and the use of falsified identities.

The following documentation may be requested during the KYC process:

• Proof of Identity: A valid government-issued photo ID such as a Malaysian MyKad (NRIC), passport, or driving licence.
• Proof of Address: A recent utility bill, bank statement, or official government correspondence showing your name and residential address, dated within the last three (3) months.
• Proof of Payment Method: A screenshot or photograph of the payment instrument used for deposits (e.g., a masked bank card, e-wallet account screenshot) to confirm ownership.
• Source of Funds: For accounts exceeding specified transaction thresholds, neo108 may request documentation evidencing the legitimate source of funds deposited.

All submitted KYC documents are handled in accordance with our Privacy Policy. neo108 will not share KYC documentation with third parties except where legally required to do so by a court of competent jurisdiction or regulatory authority.

All financial transactions on the neo108 Platform are denominated in Malaysian Ringgit (MYR / RM). neo108 supports the following deposit and withdrawal methods available to Malaysian players:

• Touch 'n Go eWallet, Boost, GrabPay
• DuitNow, FPX (Financial Process Exchange)
• Maybank, CIMB Bank, Public Bank, Hong Leong Bank
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Tether (USDT)

Deposit Terms:

• The minimum deposit amount is RM50 per transaction.
• Deposits are credited to your Account balance in real time for most local payment methods. Blockchain deposits are credited upon receipt of the required number of network confirmations.
• neo108 does not charge processing fees on deposits; however, your payment provider may apply its own transaction fees.
• Deposits must be made from payment instruments registered in your own name. Third-party deposits are not permitted.

Withdrawal Terms:

• Withdrawals may only be processed to a payment method previously used for deposit by the same account holder.
• KYC verification must be successfully completed before any withdrawal can be processed.
• Standard withdrawal processing time is within 30 minutes for DuitNow and FPX transactions on business days, subject to bank settlement times.
• neo108 reserves the right to impose additional verification requirements for withdrawal requests that exceed specified thresholds or that trigger anti-fraud alerts.
• Winnings arising from exploits, technical errors, or system malfunctions are not eligible for withdrawal and will be voided at neo108's sole discretion.

neo108 offers various promotional bonuses including welcome deposit matches, weekly cashback rebates, reload bonuses, and VIP loyalty programme rewards. The following general terms apply to all promotions unless expressly stated otherwise in the specific promotion's terms:

• Wagering Requirements: Bonus funds are subject to a minimum wagering requirement, which is specified in each individual promotion's terms. The applicable wagering requirement must be fulfilled before bonus-derived winnings may be withdrawn.
• Claim Period: Bonuses must be claimed within the timeframe stated in the promotion. Unclaimed bonuses will expire and be removed from the Account automatically.
• Eligible Games: Not all games contribute equally to wagering requirements. The applicable contribution rates are published in each promotion's supplementary terms.
• Maximum Bet Restriction: While wagering bonus funds, a maximum single-bet limit may apply. Bets exceeding this limit during an active bonus may result in forfeit of the bonus and associated winnings.
• One Bonus at a Time: Only one bonus may be active on an Account at any given time unless explicitly stated otherwise.
• Abuse Prevention: neo108 reserves the right to withhold, void, or reclaim any bonus where evidence of bonus abuse, arbitrage betting, or coordinated group exploitation is identified.
• Cashback Rebates: Weekly cashback amounts are calculated on net losses over the specified period and credited in accordance with the applicable VIP tier terms. Cashback credits carry zero wagering requirements unless otherwise stated.

The specific rules governing individual games — including slots, live dealer casino games (baccarat, blackjack, roulette, sic bo), sports betting markets (Liga Super Malaysia, English Premier League, UEFA Champions League, UFC), lottery products, and arcade games — are published within the Platform's game lobbies and betting interfaces. Those specific game rules supplement these Terms and govern each individual game type.

• All bets are final once confirmed by the Platform. Accidental bets cannot be cancelled after confirmation.
• neo108 reserves the right to void bets placed on events affected by corruption, match-fixing, or technical errors in the odds feed.
• In the event of a disconnection or technical fault during a live game session, neo108's server logs shall be used to determine the outcome. Decisions based on server logs are final.
• Asian Handicap, Over/Under, and other complex bet types are governed by their respective market-specific rules. Users are encouraged to familiarise themselves with these rules before placing wagers.
• Live in-play betting markets may be suspended or withdrawn at any time at neo108's discretion without notice, including at the request of a sports data or event rights provider.
• neo108 reserves the right to impose betting limits on any market, game type, or individual account at any time without stating reasons.

The following activities are strictly prohibited on the neo108 Platform. Engaging in any prohibited activity may result in immediate Account suspension, forfeiture of all balances, and referral to law enforcement authorities:

• Fraudulent Activity: Use of stolen, fraudulently obtained, or unauthorised payment credentials, chargebacks, or deliberate payment reversals.
• Multi-Accounting: Registration of more than one Account per individual, household, IP address, or device, or use of another person's Account.
• Bonus Abuse: Systematic exploitation of promotional offers, including coordinated play with other accounts, arbitrage strategies, or use of bonus funds in a manner inconsistent with genuine recreational gambling.
• Automated Systems: Use of bots, scripts, automated betting software, or any tool that interacts with the Platform without human oversight.
• Collusion: Coordinating play with other users to gain an unfair advantage, particularly in live dealer or poker-format games.
• Exploitation of Errors: Knowingly exploiting software bugs, mathematical errors in odds, or pricing discrepancies. Any winnings derived from such exploitation are void.
• Money Laundering: Using the Platform to process, disguise, or transfer funds derived from illegal activity. neo108 is required to report such activity to relevant financial intelligence authorities.
• Underage Gambling: Any attempt by a person under 21 years of age to register or use the Platform, or facilitation of such access by a third party.

All content on the neo108 Platform — including but not limited to software code, game assets, graphics, logos, text, promotional materials, data feeds, and user interface elements — is the exclusive property of neo108 or its licensed content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial recreational gambling purposes. This licence does not include any right to copy, reproduce, modify, distribute, publicly display, or create derivative works from any Platform content.

The neo108 brand name, domain, and associated marks are proprietary. Unauthorised use of neo108 trademarks in any communication, advertisement, or online content is strictly prohibited.

To the fullest extent permitted by applicable law, neo108 and its directors, officers, employees, and licensors shall not be liable for:

• Any loss or damage arising from your gambling activities, including but not limited to financial losses incurred through betting or gaming.
• Interruptions to service caused by scheduled or unscheduled maintenance, network outages, third-party payment processor delays, or force majeure events.
• Losses resulting from unauthorised access to your Account due to your failure to maintain the confidentiality of your login credentials.
• Inaccuracies in sports data, scores, or live event information provided by third-party data suppliers.
• Any indirect, consequential, special, or punitive damages arising from your use of or inability to use the Platform.

Gambling carries inherent financial risk. neo108 provides the Platform as an entertainment service and does not guarantee any financial outcome or return. You acknowledge that all wagers are placed voluntarily and at your own risk.

neo108 is firmly committed to promoting safe and responsible gambling. The following responsible gambling tools are available to all registered account holders at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account dashboard. Reductions take effect immediately; increases are subject to a 72-hour cooling-off period.
• Loss Limits: Define maximum allowable net losses over a specified period to help manage your gambling expenditure.
• Session Time Reminders: Set alerts to notify you of the duration of your active gambling session.
• Cooling-Off Period: Temporarily restrict account access for a defined period (24 hours to 6 weeks) while retaining your account and balance.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are irreversible for the duration of the exclusion period and will be enforced across all neo108 services.

For more detailed information on our responsible gambling commitments and support resources, please visit our Responsible Gambling page. Gambling should always be a form of entertainment. If you feel that gambling is negatively affecting your life or the lives of people around you, please seek help promptly.

neo108 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms or any supplementary policies.
• Provision of false, misleading, or fraudulent information during registration or KYC.
• Engagement in any Prohibited Activity as defined in Section 8.
• Failure to satisfy KYC verification requirements within the specified timeframe.
• Account inactivity exceeding twelve (12) consecutive months. An inactivity fee of RM10 per month may be applied to dormant accounts following a 30-day advance notice period.
• Legal, regulatory, or compliance requirements that necessitate account closure.

Where an account is closed due to a breach of these Terms, any balance held in the Account at the time of closure — including both deposited funds and bonus funds — may be forfeited. In all other cases of account closure, legitimate deposited funds will be returned to the account holder following completion of identity verification.

You may close your Account voluntarily at any time by contacting our customer support team. Account closure requests are typically processed within three (3) business days. Any outstanding wagering requirements attached to active bonuses will lapse upon account closure.

These Terms are governed by and shall be construed in accordance with the laws of the jurisdiction in which neo108 holds its international gaming licence. neo108 does not operate under Malaysian domestic gambling regulatory framework, and these Terms do not create any rights or obligations under Malaysian gaming legislation.

In the event of a dispute arising from or in connection with these Terms or your use of the Platform, the parties agree to attempt resolution through good-faith negotiation in the first instance. If negotiation fails, disputes shall be referred to binding arbitration in accordance with the rules of the applicable arbitral institution as designated by neo108's licensing authority.

For complaints or disputes, you may contact our support team at [email protected]. We aim to acknowledge all formal complaints within 24 hours and provide a final decision within 14 business days.

neo108 reserves the right to amend, update, or replace these Terms at any time at its sole discretion. Where amendments are material, we will provide reasonable notice to registered users by posting a notice on the Platform and, where reasonably practicable, by sending an email notification to the registered address on file.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any amended Terms, you must close your Account and cease all use of the Platform.

It is your responsibility to review these Terms periodically. neo108 recommends that you check this page whenever you return to the Platform to ensure you remain informed of the current Terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the neo108 Platform, please contact our support team through the following channels:

neo108 serves players across Malaysia including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. Our support team is familiar with local payment processes (DuitNow, FPX, Touch 'n Go eWallet) and is equipped to assist with any account or transaction query specific to Malaysian players.